Recover Tasks
If you have marked Tasks as Complete and wish to recover them back to status Open, but cannot as they have been set to Read-Only, follow these steps:
- Go to the All Tasks view in Power Framework (You may need to go via My Tasks to get there).
- At the Top Right of the screen go to See All Records.
- Then, at the Top Right of the screen select the option to Edit columns then select + Add columns
- Select Status Reason & Activity Status in the list then click Close and then Apply.
- Please note if you don't see either of the 2 options in the Add columns list it's because it has already been added to the view.
- Select Status Reason & Activity Status in the list then click Close and then Apply.
- Once the 2 additional columns have been added, click the ellipsis at the top right of the window, the > icon next to Export to Excel and then select Open in Excel Online.
- This will open a popup window with the table view in Excel. Locate the Action(s) you wish to revert and set the Activity Status > open & Status Reason > Not Started in the dropdown menus. Use Copy and Paste from other cells if required.
- If you do not get a popup, then check to see if your browser has blocked it.
- Once you have made the necessary changes, click SAVE and in the Data Submitted for Import message select Track Progress.
- You may need to click refresh in the import progress window multiple times to update the status.
- When it shows as completed close the popup, and then refresh the Tasks table and you should now see the affects tasks as Open and no longer Read-Only.